Troubleshooting Domain Connection Issues

So, your domain isn’t working like it should? Don’t panic. There are a few common reasons why a domain might not be connecting to your website. Let’s walk through the most likely issues and how to fix them.

Step 1: Check Your DNS Settings

If your domain is pointed to Media Giant Hosting, it should be using our nameservers:

• ns.mediagianthosting.net

• ns1.mediagianthosting.net

How to Check Your DNS

1. Go to whatsmydns.net or a similar DNS lookup tool.

2. Enter your domain and check if it resolves to the correct IP address.

3. If your domain is still pointing elsewhere, update your nameservers at your domain registrar and wait for propagation (which can take up to 48 hours).

Tip: If you recently changed DNS settings, it may take some time to update globally. Be patient.

Step 2: Verify Your A Record

If you’re using an external DNS provider instead of our nameservers, make sure your A record points to the correct server IP.

• Find your server IP address in your hosting panel under Hosting Info.

• Check your DNS provider’s settings and update the A record if necessary.

Step 3: Check for Propagation Delays

DNS changes don’t happen instantly. Even though our nameservers update in real time, the rest of the internet may take up to 48 hours to catch up. If you’ve just made a change, give it some time before assuming something is broken.

Tip: Clear your local DNS cache by running:

• Windows: ipconfig /flushdns

• Mac: sudo dscacheutil -flushcache

• Browser: Clear cookies and cache or use an incognito window.

Step 4: Check for SSL Issues

If your site is loading but showing a security warning, your SSL certificate might not be set up properly.

• Go to Security > SSL/TLS in your hosting panel.

• Make sure an SSL certificate is installed for your domain.

• If needed, click Install SSL to generate a free Let’s Encrypt certificate.

Step 5: Check Your Firewall or CDN (If Using One)

If you’re using Cloudflare or another CDN, your site might not load correctly if:

• The proxy settings (orange cloud) are enabled on your A record when they shouldn't be.

• The cached version of your site is outdated.

Try:

• Disabling the Cloudflare proxy (set it to DNS only).

• Clearing the cache in your CDN provider’s dashboard.

Step 6: Check for Registrar Issues

If your domain is suspended, expired, or locked, it won’t work no matter what your DNS settings are. Log in to your domain registrar and check:

• Expiration date – Renew your domain if it has expired.

• Domain lock status – Unlock it if needed.

• ICANN verification – Some registrars require you to verify your email after purchasing a domain.

Step 7: Contact Support

If none of the above steps work, we’re here to help. Open a support ticket or chat with our team, and we’ll take a deeper look at your setup.

Final Thoughts

Most domain connection issues are caused by incorrect DNS settings, propagation delays, or SSL misconfigurations. Run through these troubleshooting steps before making drastic changes, and if all else fails, reach out to us. We’ll get your site up and running!