How to Cancel Your Hosting Subscription
We hate to see you go, but if you need to cancel your hosting subscription, we’ve made the process quick and painless. Here’s how to do it:
1. Log in to the Media Giant Hosting Client Portal.
2. Click on My Services from the main menu or the profile menu.
3. Find the hosting plan you want to cancel and click on it.
4. Click the three-dotted menu next to the service name.
5. Select Request Cancellation from the dropdown.
6. Choose whether you want the cancellation to be immediate or at the end of the billing cycle.
7. Provide a reason for cancellation (optional, but helps us improve).
8. Confirm your request.
Once you submit your cancellation request, our system will process it automatically based on your selection.
⚠ Important Notes About Cancellations
- Immediate cancellations will terminate your hosting and delete all associated data right away.
- End-of-billing-cycle cancellations let you use your hosting until your next renewal date, after which it will be terminated.
- There are no refunds for unused time if you cancel mid-cycle.
- If you have automatic payments set up, they will be stopped once the cancellation request is processed.
Need Help or Exploring Other Options?
If you're canceling due to technical issues, pricing concerns, or other reasons, reach out to our support team. We may be able to offer a solution that keeps your website online without hassle.
Need assistance? Open a support ticket, and we’ll be happy to help!